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"Maintance OnGoing" Message is displayed untill internet is not connected to device #11842

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Open
3 tasks done
aregularguy opened this issue Sep 22, 2024 · 3 comments · May be fixed by #12817
Open
3 tasks done

"Maintance OnGoing" Message is displayed untill internet is not connected to device #11842

aregularguy opened this issue Sep 22, 2024 · 3 comments · May be fixed by #12817
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idle p4 Not urgent, only if time allows ux make the user experience awesome

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@aregularguy
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Summary

When the internet connection is lost, the MDN Web Docs website header displays a "Maintenance Ongoing" message. This message persists as long as the device is disconnected from the internet. Once the connection is restored, the message disappears.

URL

https://developer.mozilla.org/en-US/

every page with header

Reproduction steps

  1. Go to any page on mdn https://developer.mozilla.org/en-US/
  2. turn of internet connection for you device (laptop/desktop)
    3.check at navbar at top you will see Maintance On going at top right corner
  3. this message is displayed until we re connect to internet.
  4. Re connect to internet Message will disappear again

Expected behavior

Instead of "Maintenance ongoing" it should show better message such as internet not connectedMaintenance

Actual behavior

image
Maintance On Going is displayed at top Maintenance

Device

Desktop

Browser

Chrome

Browser version

Stable

Operating system

Windows

Screenshot

When I am connected to the internet .
image

When i disconnect my internet from my device , see at top right corner in header in below image message is shown for maintenance on going.

image

when i reconnect to internet ->

image

Anything else?

No response

Validations

@github-actions github-actions bot added the needs triage Triage needed by staff and/or partners. Automatically applied when an issue is opened. label Sep 22, 2024
@argl argl added p4 Not urgent, only if time allows involves: Product ux make the user experience awesome and removed needs triage Triage needed by staff and/or partners. Automatically applied when an issue is opened. labels Sep 23, 2024
@argl
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argl commented Sep 23, 2024

Hi and thank you for reporting this. The behaviour is actually expected, the "Maintenance" banner is shown if the page cannot connect to our authentication backend - this could be for various reasons, including the browser being completely offline. It is out of scope for us to dig into the deeper causes from the browser side when a connection error occurs. That said, I agree that the wording could be better to not confuse users. We will discuss this. Thanks again for taking the time!

@github-actions github-actions bot added the idle label Oct 23, 2024
@caugner
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caugner commented Mar 20, 2025

@aregularguy I cannot reproduce the issue. Here's what I did:

  1. Opened https://developer.mozilla.org/en-US/docs/Web/JavaScript, without being logged in.
  2. Disable WiFi to simulate being offline.

Even if I change between tabs, I can still see the "Log in" and "Sign up for free" buttons.

Is there anything I'm missing?

@github-actions github-actions bot removed the idle label Mar 20, 2025
@aregularguy
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aregularguy commented Mar 20, 2025 via email

@caugner caugner linked a pull request Mar 24, 2025 that will close this issue
@github-actions github-actions bot added the idle label Apr 24, 2025
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Labels
idle p4 Not urgent, only if time allows ux make the user experience awesome
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3 participants